Before your appointment,

Lash

• Please No caffeine. This could make the eyes flutter uncontrollably and may result in ending service.

• Please remove all makeup as this will interfere with the retention of your lashes. If you show up to your appointment with makeup around your eye area, please be prepared to remove it. Don't worry, We provide makeup remover wipes. Keep in mind that taking off your makeup is precious lashing time being wasted. 

 

Policy

 

LASH FILL 
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3 Week Fills: No more than 50% loss of initial set
4 + Week Fills: You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. We must remove lashes that are grown out.​

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Fees:

We respect your time and our staffs time here at SV Lash and Wax. Since the spot is reserved for you, it's not easy finding someone to schedule in a short notice. 

Please give us a 24 hour notice if you need to cancel or reschedule.

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Deposits are required for every service.

-will be lost for

• No Shows

• Cancels less than 24 hours

• Reschedules less than 24 hours

• Forgot or got the days mixed up

• 10 minutes late to lash appointment 

• Comes with children or extra guests and needing to reschedule.

• Ends service because of comfort or health reasons.

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Children and Extra Guests 

We understand how challenging it is finding time to spend on yourself and that time doesn't always align with your childcare needs. However, our policy strictly prohibits unsupervised children in the salon. Also, young children in carriers/strollers may not be placed near the service areas or on your lap. Our concerns are for the safety of your children. We kindly request only those receiving services be present in the service areas. Clients that show up with children or extra guest that do not have another adult to supervise them, will be asked to reschedule their appointment. Cancellation fees may apply. We greatly appreciate your compliance with our child safety policy.

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Right to Refuse Service Policy

​Our salon staff reserve the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

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No Refunds or Exchanges on any retail products or services.

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If I Have An Allergic Reaction Or Would Like My Lashes Removed For Any Reason Will I Be Issued A Refund?

We always stand behind our work and strive to provide the best experience possible, however, due to the cost incurred in time and materials we do not offer refunds at this time.  

 

Please keep in mind that an allergic reaction can be an unforeseen event that we are unable to predict. We strongly recommend that you look at photos, ask questions and be entirely sure this is a service that you would like to have before you invest in the service.

If for any reason you are unhappy with the appearance of your lashes or are experiencing a lot of lash extension loss (20-30), please notify us within 24 hours of your service. If we are able to alter the look of your extensions in any way to make them more to your preference we will do so at either no charge to you or for a very reasonable price if the work is extensive. After 48 hours of the original service, it will be considered a regular service. Removal for an allergic reaction is complimentary.

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